Privacy Policy

1. Purpose

As part of our commitment to delivering our products, we collect certain personal data about you to facilitate our relationship and provide you with the best possible shopping experience. Through this Privacy Policy, we aim to explain our practices and policies regarding the collection, use, and sharing of data and cookies collected from or about you.

2. How We Collect Your Data

We collect your data when you contact us through:

Our contact form
Our order form
Newsletter registration
Phone or email communication
Any other method through which you may send us your information

3. What Data We Collect and Why

The table below outlines the data we collect, the purpose of use, and why it is necessary in each case:

Order Fulfillment

Personal Data Collected	Purpose	Necessity
Personal Identifiers: Full Name	To register/login, complete your order, and handle returns	Necessary to process and complete orders
Contact Information: Shipping Address, Phone, Email	To ensure accurate delivery and maintain communication	Required for order processing and delivery
Tax Identification: VAT Number, Tax Office (D.O.Y.)	To comply with legal and tax obligations	Ensures regulatory compliance
Login Information	For account creation, order history access, and easy checkout	Facilitates a smooth shopping experience

Handling Inquiries, Complaints, and Problem Resolution

Personal Data Collected	Purpose	Necessity
Personal Identifiers: Full Name	To respond effectively to inquiries, complaints, and issues	Allows for personalized support and problem resolution
Contact Information: Shipping Address, Phone, Email	To contact you directly and provide assistance	Important for effective communication and support
Tax Identification: VAT Number, Tax Office (D.O.Y.)	When needed for order-related issues, such as returns and billing questions	Ensures efficient handling of order-related problems
Login Information	To verify your account and access your purchase history	Helps in troubleshooting account or order issues
Legal Basis: Legitimate interest in offering the best customer experience and resolving issues promptly

Newsletter Subscription

Personal Data Collected	Purpose	Necessity
Personal Identifiers: Full Name	To personalize your subscriptionand provide relevant updates and offers	Required for targeted marketing communications
Contact Information: Shipping Address, Phone, Email	To send newsletters, promotions, and company updates	Allows us to share information that may interest you, provided you have consented
Legal Basis: Your consent to receive newsletters and marketing communications

4. How Long We Retain Your Data

Our policy is to retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, in accordance with the principles of data minimization and storage limitation. For all the reasons mentioned above, your data will be retained for at least five (5) years after the end of our customer relationship. Additionally, we align the retention of your data with any changes that may arise from the exercise of your data protection rights.

5. Disclosure of Personal Data to Third Parties

We will not assign, disclose, or rent your personal information to any third party/entity in a way other than described in this Privacy Policy. Our company transfers personal data to third parties, to whom we entrust the processing of personal data on our behalf.

Your data is transferred only to partner companies that provide services for sending promotional material and personalized offers. Additionally, this data is transferred to partners for evaluating the quality of our services and the assessment of our products & services.

For the execution of the sales contract, data is also transferred to partner companies responsible for fulfilling part of the contract, such as shipping companies or pickup locations selected by you. Lastly, independent service providers who developed our website, as well as those who provide technical support or hosting services, may have access to your data.

We strive to ensure that all these third parties/independent service providers do not use your personal data for any purpose other than providing the services they are contractually obligated to. We also establish contracts with these independent contractors that require them to comply with data protection standards as mandated by law and to use the data only for the intended purposes.

Finally, we reserve the right to disclose your personal information to third parties if we are required to do so to comply with any legal or regulatory obligation.

6. Data Security

We take extensive measures to protect our users from unauthorized access, alteration, disclosure, or destructionof the data we hold. Specifically:

We encrypt data transfer to and from our website using SSL (Secure Socket Layer) technology.
We review data collection, storage, and processing practices, including physical security measures, to protect against unauthorized access to systems.
Access to personal information is restricted only to our employees and partner entities who need to knowthis information to provide services to us. These partners and the methods by which your data is secured are explicitly mentioned in this Privacy Policy (Section 5: Disclosure of Personal Data to Third Parties).

7. Access by Minors

The products we offer are intended exclusively for purchase by adults and not by children or minors under 16 years of age.

If you are under 16 years old, you may use our website only with the participation and approval of a parent or guardian.

8. Use of Cookies

A "cookie" is a small text file downloaded to your device when you visit a website. It allows the website to obtain certain information from your browser, such as your preferences. We consider it important for you to know which cookies are used on our website and why. The two main categories of cookies used on our website are:

Strictly Necessary Cookies
Third-Party Cookies

Strictly Necessary Cookies

These cookies are essential for the proper functioning of our website, allowing you to browse and use its features, such as accessing secure areas of the site. Without these cookies, some of the website's services and features, like the shopping cart or online payment, cannot function properly.

Third-Party Cookies

These include performance cookies, functionality cookies, and marketing/targeting cookies.

Performance Cookies: Collect information about how visitors use the website, such as which pages are visited most often and whether they receive error messages. These cookies do not collect information that identifies the visitor. All information collected is aggregated and therefore anonymous, used only to improve the functionality of the website.
Functionality Cookies: Allow the website to remember your choices (e.g., username or location) and provide personalized features. These cookies may also store changes you've made to the website or support servicesyou've requested, such as live chat or social media integration. The information collected by these cookiesmay be anonymized and cannot track your browsing activity on other websites.
Marketing/Targeting Cookies: These cookies are used to deliver content that is more relevant to you and your interests. They also help to send targeted advertisements or offers, limit the frequency of displayed ads, and measure the effectiveness of advertising campaigns. These cookies may store information about websites you have visited to determine the most effective marketing channels and reward external websites and partners who referred you to our site.

You can change your consent regarding the use of third-party cookies at any time here.

9. Your Data Protection Rights

At any time, during the retention or processing of your data, you have the following rights and may submit the relevant requests:

Right of Access: You have the right to access the personal data we hold about you.
Right to Rectification: You have the right to correct inaccurate or incomplete data we hold about you.
Right to Erasure: You can request the deletion of your data from our records, and we are obligated to fulfill your request in specific cases.
Right to Restrict Processing: You have the right to request a restriction on the processing of your personal data, and we are obligated to comply when certain conditions apply.
Right to Object: You have the right to object to the processing of personal data concerning you, under specific conditions.
Right to Withdraw Consent: Where the legal basis for processing your data is "Consent", you have the right to withdraw your consent at any time.

All your requests related to these rights can be submitted through the special request submission form or via the management pages of your personal account.

Request Handling Process

We will evaluate your request and inform you about its progress (approval, partial approval, or rejection) as soon as possible, and in any case within one month from its submission.

If our company rejects your request regarding the aforementioned Data Protection Rights, we will communicate the reasons for the rejection. You have the right to file a complaint directly with the regulatory authority and with our Data Protection Officer.

We reserve the right to reject requests that are:

Unreasonably repetitive
Require disproportionate technical efforts
Have disproportionate technical consequences
Jeopardize the privacy of others
Impossible to implement

10. Changes to the Privacy Policy

Our Privacy Policy may change from time to time. We strive to review and update this Statement regularly, ensuring compliance with legal and regulatory requirements while providing the best possible protection for your personal data.

Any changes to the privacy policy will be published on this page.

11. Contact Person for Data Protection Issues

This website belongs to THE DIVINE ROOTS L.P .

If at any time you believe that we are not complying with the provisions set forth in this Statement or with any other matter related to data protection, please contact us via email at info@ayesrizes.gr.