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Terms & Conditions
Terms of Use
The e-shop of ayesrizes.gr is available in Greece, and all contracts through the online store are conducted in Greek and English. By selecting a language, you automatically declare that you understand it (both in writing and reading). The use of the online store by minors or individuals lacking legal capacity is strictly prohibited.
By accessing the site, you declare that you are an adult with full legal capacity, and you commit to not allowing your personal information and password to be used by minors or legally incapable individuals. Should such use occur, you are personally responsible. Therefore, we kindly ask you to adhere to the basic security rules for online transactions.
The website and online store are owned by the corporation under the name:
COMPANY INFORMATION
By placing your order, we consider that you have read, understood, and expressly and unreservedly agreed to the terms and conditions of our e-shop, which are thoroughly described below and in the Privacy Policy section. If you do not agree with any of these terms, please contact us before proceeding with your order. You can access most areas of the website without registering your details. However, certain sections of the site are only accessible by registering.
We may modify all or part of these Terms of Use periodically, without prior notice to you. Consequently, you should frequently check the terms to stay informed about your current rights and obligations. Remaining on and using the website after any changes have been published in the Terms of Use constitutes binding acceptance of the updated Terms of Use. Of course, any modification or change does not apply to or affect orders that have already been placed for execution. Whenever the Terms of Use are no longer acceptable to you, you must immediately cease using the website https://www.ayesrizes.gr.
Ayes Rizes reserves the right to temporarily or permanently discontinue part or all of its services without any prior notice, at its sole discretion.
Account Creation (My Account)
- Newsletter
- Reservations
- Pricing
- Orders
- Shipping
- Payment Methods
- Payment Security
- Invoice Issuance
- Returns
- Privacy Policy
ACCOUNT CREATION (MY ACCOUNT)
To access certain services, Ayes Rizes may request user information to provide a relevant access code. The information provided must always be true, accurate, valid, and complete.
We recommend creating a personal account ("MY ACCOUNT") on the Ayes Rizes e-shop because registered users enjoy the following benefits:
- Easier product ordering process
- Save favorite products in the wish list
- Store the shipping address in the address book for faster checkout
- Access all information regarding their orders and returns
Users are responsible for all actions performed with their password and must immediately notify Ayes Rizes of any unauthorized use or any (even potential) security breach.
This information is not disclosed by Ayes Rizes to third parties, except as described in the Privacy Policy section. Ayes Rizes is not liable for any damage or loss that may result from unauthorized or illegal use of the password by third parties due to its leakage or for any other reason. Ayes Rizes reserves the right to claim compensation from the user if it suffers any damage from unauthorized or illegal use of the password.
Ayes Rizes is entitled at any time to refuse to grant a password, cancel a password already provided, terminate these services to the user, and deny any current or future use of the website in case of a violation of the Terms of Use.
Updating Your "My Account" Information
You can update your account information at any time. Log in to your "MY ACCOUNT" and select the "Edit" option. You can modify your personal details and then save your changes.
If you have forgotten your password, click on the "Forgot your password" link. Enter the email address you used for registration, and you will receive an email with your new password.
NEWSLETTER
The Newsletter keeps you informed about promotional activities as well as interesting topics related to Ayes Rizes. You can subscribe when creating your personal account or directly from the bottom menu of the homepage by selecting the "Subscribe" field in the Newsletter section.
To unsubscribe, you can select "unsubscribe" at the bottom of any Newsletter you receive or send an email to info@ayesrizes.gr.
DISCLAIMERS
The company Ayes Rizes cannot guarantee the availability of the products displayed. However, it commits to timely informing users about their unavailability.
The products sold through the website https://www.ayesrizes.gr are intended exclusively for purchase and personal use. Customers of our online store are not permitted to resell products. Ayes Rizes makes every effort to present its website products as accurately as possible.
However, in some cases, there may be color variations or errors. Color deviations from the actual product are inevitable due to differences in display media or the user's screen.
We reserve the right to correct any errors or change the page at any time without prior notice.
PRICING
The displayed product prices on the website include VAT.
All product offers are valid until stock is depleted.
We reserve the right to change prices without prior notice. Price changes do not affect orders that have already been placed.
ORDERS
Purchasing through the Ayes Rizes e-shop constitutes a distance sales contract governed by Law 2251/1994, as amended. You can place your order through the online ordering process.
Order Placement
Upon placing your order, you will immediately receive an email confirming your order. On the first business day following the placement of an order, the e-shop's customer service department checks the availability of the ordered items.
Ayes Rizes cannot guarantee the availability of the displayed products. However, it is committed to promptly informing users about their availability.
The confirmation and final acceptance of your order are prepared by the company during business days and hours, Monday to Friday, from 8:30 a.m. to 3:00 p.m.
Order Processing Scenarios Based on Product Availability
1. Full Acceptance and Execution of the Order
If, after checking stock availability, all items in your order are found to be available, you will receive a relevant email confirming and accepting your order.
The amount reserved during the order placement will then be charged to your credit card. A verification is conducted between your credit card's available balance at that time and the total amount of your order. If your credit card's available balance is greater than your order amount, the order execution will proceed, and you will be notified by email.
If your credit card's available balance is less than the order amount, you will be notified of the inability to execute your order via email and a phone call from a customer service representative of the e-shop.
Shipping and Delivery Information
During the shipping stage, you will be informed about the progress of your order's delivery. You will receive a tracking number from the courier company associated with your order. By referring to this number, you can monitor the progress of the shipment through the courier service.
Your order will be delivered within 3-5 business days from the acceptance of the order.
If for any reason, such as force majeure, transportation issues, or others, a delay occurs, the courier company will contact you. All necessary procedures are described in the following section regarding Order Tracking & Delivery.
Order Completion
Your purchase is completed upon the delivery of the products. The final document, either a retail receipt or an invoice, will be provided to you upon delivery.
2. Partial Acceptance of the Order
If certain items in your order are not available, you will receive an email informing you about which items can be fulfilled. Additionally, a representative from the e-shop's customer service team will contact you to provide further details.
With your consent, which you must provide via a relevant email to our company agreeing to the partial modification of your order, we will send you an acceptance email for the modified order. The next step involves refunding the difference in the charged amount to your credit card.
If you do not wish to proceed with the partial fulfillment of your order, please send us an email stating that you do not wish for the modified order to be processed. This will lead to the total cancellation of the order and a full refund to your credit card.
The same process of stock checking and communication with the consumer applies to payments made by cash on delivery.
3. Complete Inability to Accept the Order
In cases where your entire order cannot be confirmed due to lack of stock, you will receive an email notifying you of this. Additionally, for better and faster information, a representative from our e-shop customer service will also contact you by phone.
You will also receive a related email informing you of the cancellation of the payment hold on your credit card.
Order Tracking & Delivery
Purchasing through the Ayes Rizes e-shop constitutes a distance sales contract governed by Law 2251/1994, as amended. You can place your order through the online ordering process.
For the delivery of your orders, Ayes Rizes collaborates with ACS Courier.
Deliveries are made by ACS Courier from Monday to Friday, between 10:00 a.m. and 4:00 p.m. The courier company will deliver your order within the specified business days and hours.
If delivery is not possible on the first day due to the recipient's absence, the courier will contact you by phone and leave a notification (SMS or a sticker placed in a visible spot at your home's entrance). They will attempt delivery on the next business day.
Undelivered packages will be returned to Ayes Rizes. For any information regarding order deliveries, please send an email to info@ayesrizes.gr or call +30 6958001545 (Monday to Friday, 8:30 a.m. - 3:30 p.m.).
Delivery Protocol for Credit Card Purchases
For security reasons, if the purchase was made with a credit card, the products can only be delivered to the buyer. The buyer must receive the order in person, presenting their original ID or passport.
Order receipt by a third party is allowed only if they have been formally authorized by you (the buyer). Even with written authorization, the authorized person must present the aforementioned documents (ID or passport) to complete the delivery of orders placed via credit card.
Cash on Delivery Payments
If you choose the cash on delivery option, you must have the exact amount in cash ready at the time of delivery. Payment by check is not accepted; therefore, the courier will not deliver the order if payment is attempted via check.
Shipping Costs
Shipping costs are detailed in the Shipping section.
SHIPPING
Domestic Deliveries (Greece)
For order deliveries within GREECE, Ayes Rizes collaborates with ACS Courier. Deliveries are made from Monday to Friday, between 10:00 a.m. and 4:00 p.m.
International Deliveries (European Union & Worldwide)
For deliveries to EU countries, other European countries, and the rest of the world, Ayes Rizes collaborates with ACS Courier, DHL, DPD, and GLS.
Orders Within Greece
Products can be delivered anywhere within the Greek territory, specifically to the address you provide in the Order Form via courier services.
Deliveries are made daily, except on Saturdays, Sundays, and holidays.
- The shipping fee for each order is €5.
- For purchases over €50, shipping is free.
- All prices include VAT.
Delivery Time (Greece)
The delivery time for your order within GREECE, under normal conditions, is 2-3 business days after acceptance by Ayes Rizes.
International Orders
Deliveries are made daily, except on Saturdays, Sundays, and holidays, using DHL, DPD, or GLS.
- The shipping cost is €10.
- For purchases over €100, shipping is free.
- All prices include VAT.
Delivery Time (International)
For EU countries, other European countries, and the rest of the world, the delivery time under normal conditions is 4-7 business days after acceptance by Ayes Rizes.
PAYMENT METHODS
You can pay using:
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Credit or Debit Cards: Visa, MasterCard, Maestro, Electron, American Express, as well as prepaid cards.
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Transactions are processed through our partner bank, Alpha Bank, ensuring transaction security with state-of-the-art, certified encryption systems.
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No card or transaction details are stored in our e-shop—only the transaction reference is kept.
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Cash on Delivery (COD): Available only within Greece through PayPal.
When you choose to pay by credit card, the order amount is reserved by the bank from your credit limit. At this stage, the amount is not deducted from your card, and no payment is made to Ayes Rizes.
PAYMENT SECURITY
Ayes Rizes does not have access to your banking data, nor does it store information related to your bank or credit card. Therefore, you must enter your payment details for each order you place with us.
Ayes Rizes is not liable for any damages or losses (direct or indirect) incurred by a member whose card is used illegally or without authorization.
We are not responsible for any damage that may occur to your computer equipment from viruses, worms, spyware, or other similar threats while browsing our website. Please ensure that you have up-to-date antivirus software, firewalls, and other computer protection programs installed.
INVOICE ISSUANCE
Regardless of the payment method, you can choose between a retail receipt or an invoice.
Invoices are issued to companies and freelancers, provided they fill in the following information when placing their order:
- Company Name
- VAT Number
- Tax Office
- Profession (for freelancers)
Before completing your order, please check the accuracy of the receipt or invoice details.
To verify the details of your receipt or invoice, please visit the "MY ACCOUNT" section on our website once you have logged in.
ORDER RECEIPT BY THIRD PARTIES
The order cannot be received by a third party unless the buyer provides written authorization.
Even with written authorization, the authorized person must present the required documents (ID or passport) to complete the delivery of credit card purchases.
RETURNS
At Ayes Rizes, our goal is to ensure you are completely satisfied with your purchases. However, you have the right to withdraw from a purchase under the terms described below.
Right of Withdrawal
If, for any reason, you are not satisfied with your purchase, you may withdraw and return the products at your own expense, provided you follow the process outlined below:
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Withdrawal Period:
You have the right to withdraw from the sales contract within 14 days from the day you or a third party designated by you received the products. -
Notification:
Within this period, you must inform AYES RIZES E.E. (VAT Number: 802295249) in writing of your decision to withdraw from the contract by sending a clear declaration of withdrawal.
Additionally, if you paid by cash on delivery, you must provide all necessary bank account information for the refund process. -
Electronic Submission:
If you submit your withdrawal declaration electronically, we will promptly send you a confirmation emailacknowledging receipt of your declaration. -
Return of Products:
Within 14 days from the date of sending the withdrawal declaration, you must return the products. The deadline is met if you send the products back before the 14-day period expires. -
Return Costs and Responsibility:
The cost of returning the products is your responsibility, as well as the risk of loss or damage during transportation. -
Using ACS Courier for Returns:
If you wish to use our partner courier service, ACS, which delivered your order, the return costs will be deducted from the refund amount.
Contact ACS Courier to arrange collection, stating that the return cost should be charged to Ayes Rizes. -
Refund Delay:
We reserve the right to delay the refund until we receive the products and inspect their condition, which must be excellent, as described in points 9, 10, 11 below. -
Product Condition Check:
Upon receipt of the returned products, Ayes Rizes will inspect their condition.- The returned products must be unused (except for fitting to confirm size) and in the original conditionin which you received them, including packaging materials and special labels (tags).
- The quality of packaging for the returned product is your responsibility.
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Liability for Product Value Reduction:
You are responsible for any reduction in the value of the products due to inappropriate handling. -
Unacceptable Returns:
- Incomplete, damaged, worn, or soiled items that we reasonably assess as used will not be accepted and will be returned to the customer.
- Inspecting the Parcel:
Upon receiving your parcel, inspect it carefully to ensure it is in excellent condition.
- If you notice signs of damage during transportation, contact us at info@ayesrizes.gr or call +30 6958001545, Monday to Friday, 8:30 a.m. - 3:30 p.m..
Approval of Returns and Refund Process
If you follow the process and meet the conditions mentioned above, Ayes Rizes will approve the return and refund the value of the products.
The refund amount may be reduced by return costs, as described in term 7, and will be processed according to your payment method.
For detailed information, please refer to the "Refunds" section.
Return of Incorrect or Defective Products
If you receive a defective product or there was an error in processing your order, such as sending the wrong code, size, or other discrepancy from what you ordered, you have the right to request a return.
Contact us by email at info@ayesrizes.gr or call +30 6958001545 (Monday to Friday, 8:30 a.m. - 3:30 p.m.).
Upon receipt of the returned product, Ayes Rizes will inspect its condition and verify the defect or error in the order execution.
Conditions for Accepting Returns
For the return to be accepted, the product(s) must:
- Be unused, (except for fitting to ensure the correct size).
- Be in the same condition as received, including packaging materials and special tags (labels).
After this inspection, if there is a confirmed error or defect, Ayes Rizes will approve the return.
Return Shipping Costs
- You will not be charged for return shipping, and the costs are covered by Ayes Rizes.
- Products must be returned using our partner courier, ACS Courier.
- To arrange the return, call ACS Courier at +30 2310502790 and request collection of your return order, specifying that the return shipping cost will be charged to Ayes Rizes.
Product Replacement
If you wish to exchange the product for a different item, please place a new order. You will not be charged for shipping for the new order.
If you prefer the original product in a different size or color, please note that it may be out of stock.
Refunds
If you do not wish to replace the product or if replacement is not possible due to availability issues, we will refund the product's value.
The refund will be processed according to your original payment method.
The exact process is detailed in the next section, "Refunds".
Refunds
When the returned item is received, the approval process for the return begins. Products are inspected to ensure they meet the stated terms and conditions.
Once the return is approved, you will receive an email notification about the refund, which will be processed according to your original payment method.
Ayes Rizes will issue the refund using the same payment method as the original transaction.
Refunds for Cash on Delivery Payments
For cash on delivery (COD) payments, the refund will be processed to the bank account you provide in your return request email (info@ayesrizes.gr).
In the email, include:
- Bank Name
- Account Holder's Name
- IBAN Code
You can find this information on your account statement or request it from your bank.
To verify the refund, check your online banking account or contact your bank.
Refunds for Card Payments
For card payments, once the return is accepted, the refund process will be initiated, and the amount will be credited directly to your card.
PRIVACY POLICY
Intellectual Property Rights
Except for specific third-party rights (intellectual and other), all content on the Ayes Rizes website—including but not limited to trademarks, distinctive features, photographs, texts, and all related files—constitutes intellectual and industrial property of Ayes Rizes and is protected by Greek, European, and international law.
This content may not be commercialized, copied, modified, reproduced, broadcast, transmitted, or distributed in any way by any user, in whole or in part.
Each user is entitled to store a single copy of a portion of the website's content for strictly personal use, provided they do not delete the source indications.
Products and services belonging to third parties that may appear on the website pages remain the intellectual and industrial property of those third parties, who bear responsibility for the content, services, and products they provide.
User Obligations
Users accept, agree, and commit to lawful and appropriate use of the website, in compliance with data transmission laws from Greece to EU Member States and third countries.
As such, users agree not to use the website for the following purposes, including but not limited to:
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Harm to Minors:
Not to harm or exploit minors in any way. -
Content Transmission:
Not to transmit or access content that:- Violates third-party rights, including intellectual and industrial property rights.
- Insults third-party personalities (e.g., defamatory, racist content).
- Contradicts the law, public morals, and fair practices.
- Harasses the private life, individual rights, and social rights of third parties.
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Misleading Content:
Not to mislead anyone regarding the origin of the website's content, harm in any way the reputation of Ayes Rizes or third parties, jeopardize network security, block access for other users, or bypass identity verification by Ayes Rizes. -
Unsolicited Advertising:
Not to install or promote, by any means, unauthorized advertising, spam, chain letters, pyramid schemes, or any other form of unwanted content promotion.
Not to install or promote advertisements without written consent from Ayes Rizes. -
Malicious Software:
Not to install, promote, or make available content that contains digital viruses or any other electronic code, files, or programs designed to interfere with, destroy, or limit the functionality of software or telecommunications equipment, or to prevent other users from using the website. -
Personal Data Disclosure:
Not to disclose personal information (their own or of third parties) containing personal data, either through real-time communications (chats, message boards) or while using any service on the website that enables communication among more than two users.
Legal Compliance and Indemnification
In any case of illegal use or violation of these Terms of Use, users are required to compensate Ayes Rizes for all direct and indirect damages.
Failure by Ayes Rizes to exercise its rights under these Terms does not imply a waiver of these rights.
Third-Party Links Disclaimer
Ayes Rizes may reference third-party websites on its site, https://www.ayesrizes.gr.
We explicitly state that we have no influence over the design and content of these linked sites.
Any reference or link to external sites is provided for your convenience, and Ayes Rizes is not responsible for the content, products, or services (advertising or sales) provided on those websites.
Personal Data
Our confidentiality statement, filed with the Hellenic Data Protection Authority, explains:
- What personal information we collect.
- How and when it is collected.
- Why we use it.
- Under what conditions and for what purposes it may be shared with third parties.
If you have any questions regarding how your information is collected or used, and these are not addressed in this confidentiality statement, please contact us.
What Information We Collect and How We Use It
When you:
- Register to open an account,
- Place an order, or
- Submit a request,
We collect certain personal information, including:
- Name
- Postal address
- Phone numbers
- Email address, and more.
Purposes of Data Usage
We use this information to:
- Identify you as a customer.
- Process your order.
- Deliver products to you.
- Manage payments.
- Update your profile information.
- Maintain your account with us.
More specifically, we may:
- Send you information via mail, email, SMS, or other electronic means, including social networks, about our products, events, offers, and services.
- Personalize our communications with you.
Additional Information Requests
From time to time, we may ask for additional information, such as:
- Your size
- Preferences in product categories
- Your age
- Special dates (birthdays, name days)
These details help us enhance our services to you.
Statistical Data Collection
We may also collect statistical information about:
- Website traffic
- Sales
- Usage-related information
This data may be shared with third parties for specific purposes, but it does not include any information that can personally identify you.
Internal Marketing and Research
We may use your personal information for:
- Internal marketing research
- Demographic studies
Combined with non-personal data, this helps us:
- Analyze and monitor consumer profiles
- Continuously improve products and services
- Understand what might interest you and our other customers.
Compliance and Data Security
We strive to comply fully with the requirements of the Data Protection Authority and all applicable laws and regulations, ensuring your personal data is:
- Stored securely
- Processed lawfully and legitimately
Your data is held and managed by Ayes Rizes, which acts as the data controller for the purposes of data retention.
For any information about your personal data, please contact Ayes Rizes at +30 6958001545.
Disclosure of Personal Data and User Consent
By providing personal data through the Ayes Rizes website and online store, users accept the terms of use for this data as outlined in this policy.
The website user is not obliged to provide personal data.
If the user does not consent to the use of their personal data as described above, they should not fill in the relevant fields, which may restrict access to the requested service (see notes in the "Personal Data Protection" section).
User Rights
We retain your personal information as long as you remain an active customer. At any time, you have the right to request and receive the following information:
- All personal data concerning you.
- The purposes of data processing and any recipients.
- The correction, update, or deletion of stored data, as well as the right to object to the processing of your dataat any time.
You can modify or update your personal data by logging into the website, under "MY ACCOUNT".
If you wish to request the deletion of your personal data or stop receiving promotional communications, you can:
- Send an email to info@ayesrizes.gr
- Contact us at +30 6958001545 (Monday to Friday, 8:30 a.m. - 3:30 p.m.).
What Are Cookies and How Are They Used?
Ayes Rizes uses cookies to identify users.
- Cookies are small text files stored on a user’s hard drive.
- They do not access any document or file on the user’s computer.
- They are used solely to facilitate access to specific services and for statistical purposes, helping determine useful or popular areas of the website and for marketing purposes.
Cookie Management
Users can:
- Configure their browser to reject cookies, either completely or selectively.
- Note: Doing so may restrict access to certain services on the website.
How Cookies Work on Our Website
- Cookies are small pieces of information that are sent to your computer when you visit a website or online store.
- They may record information about your use of the website.
When you enter our website, our web server sends a cookie to your computer, enabling us to recognize you.
By linking cookie identification numbers with other information, such as when you log in, we can determine that the cookie information relates to you.
Purpose of Using Cookies
We use cookies to enhance your experience and improve service quality on our website.
This includes:
- Tracking the contents of your shopping cart.
- Remembering your preferences when you return to our site.
- Identifying your browsing behavior, including what you select and which website directed you to ours.
Cookie Policy Consent
If you continue to use our website, we assume your consent to the cookie settings and acknowledge your understanding of our cookie policy, which explains how to manage cookie options and preferences.
Please note:
- Restricting cookie use may affect your user experience.
- It may prevent you from accessing certain parts of our website.
Other Parties Who May Use Your Information
In certain cases, Ayes Rizes may share your information with:
- Affiliated companies, including other companies within the Ayes Rizes group.
- Franchisees, licensees, and selected service providers who perform functions on our behalf, such as advertising services or data management.
We may also share your information with other companies that assist in promoting Ayes Rizes products and services, to enhance our customer service offerings.
In all instances:
- We will provide only the necessary information required to perform their services.
- We will not permit the use of this information for any other purposes.
The use of your information will always be in accordance with applicable laws.
Legal Disclosure of Personal Information
You should be aware and agree that in certain situations, we may disclose your personal information to third parties due to:
- Legal requirements.
- Compliance with any legal process.
- Credit risk reduction.
- Fraud prevention and detection.
- Protection and defense of the rights and property of Ayes Rizes.
Changes to the Privacy Policy
We may update our Privacy Policy periodically.
The revised Privacy Statement will be posted on our website.
Please check the website regularly to stay informed about changes to the Privacy Policy.
Security Statement
Unfortunately, data transmission over the internet is not completely secure.
While we do our best to protect your personal data, we cannot guarantee the security of your personal information submitted to us. Any transmission is at your own risk.
However, we:
- Use strict procedures and security features to prevent unauthorized access whenever possible.
- Our website and applications use encryption technology to protect your information during data transfer.
The SSL technology (Secure Sockets Layer) encrypts order information, including:
- Name
- Address
- Credit card number
By registering on our website, the user consents to their personal data being processed by Ayes Rizes as the data controller, either:
- Directly, or
- Through any other party appointed by Ayes Rizes to carry out data processing on its behalf.
Governing Law and Jurisdiction
These Terms and Conditions of Use, as well as any amendments, are governed by Greek law.
In the event of a dispute arising from this agreement, the courts of Thessaloniki shall have jurisdiction.
Ayes Rizes is not responsible for any damage or loss resulting from your failure to comply with these Terms of Use.